Please find below the terms and conditions for our tours. Please take a moment to review them carefully. If you have any questions or concerns, feel free to let us know. We are here to help!

TERMS AND CONDITIONS FOR ALL TOUR PACKAGE

1. In the event of a cancellation of a Tour Package by the customer two days before or on the planned date, a fee of 30% per person of the tour package price will be charged.
2. If the cancelation of all tour package are done by INDOPARADISO, all of the costs which were paid will be returned 100%.
3. We want each guest to have an amazing experience, but sometimes the unexpected happens. If weather conditions worsen and we are unable to depart as scheduled, we are unable to provide refunds.
4. For our Adventure tour packages, please note that participants must be at least 18 years old and able to take responsibility for themselves. Children should be accompanied by their parents or guardians at all times.
5. Please note that our tour programs do not include insurance coverage. As a result, any unforeseen events or mishaps that may occur during your trip will be your sole responsibility. We highly recommend that you arrange for your own insurance to ensure peace of mind throughout your journey.
6. Please note that in the event of inclement weather or any unforeseen nature disaster, we regret to inform you that we are unable to provide a refund as it is beyond our control. We always strive to ensure the best experience for our clients, but unfortunately, sometimes nature has other plans.
7. Please note that prices are subject to change during peak season and Indonesian national holidays, including Eid Mubarak, Vesak day, Christmas, and New Year’s Celebration.
8. Please note that some of our drivers have limited English proficiency. While they will do their best to answer your questions about tourist destinations, we apologize in advance if they are unable to provide a satisfactory response. Additionally, unforeseen events such as traffic congestion may cause delays in our driver’s arrival or make it difficult to locate them at your scheduled meeting point. We appreciate your patience and understanding in such circumstances, as our drivers will be doing their utmost to ensure your safe and enjoyable travel experience.

Thank you for choosing us as your travel partner. We appreciate your trust in us and provide exceptional service to all our customers. We apologize if you experience any inconvenience during your tour, and we assure you that we will do everything in our power to make sure your needs are met. Please feel free to reach out to us if you have any concerns or questions.

Best regards,

INDOPARADISO